Manager Iii, Systems, Shopbop And Zappos

Amazon

Madison, WI, United States
136,500.00 - 184,600.00 usd annually py
On-site
Network infrastructure management
Windows server administration
Active directory/adfs
Amazon is seeking a Manager III for IT Support and Networking Engineering for its Zappos and Shopbop brands, responsible for leading a distributed team to ensure the reliability and efficiency of IT infrastructure and network systems. The role involves team leadership, network management, incident resolution, and collaboration with Amazon IT teams, with an emphasis on customer-first service delivery

Job Summary

  • Lead a distributed team of 8-10 engineers ensuring IT infrastructure and network systems for Zappos and Shopbop are reliable and performant.
  • Own strategy and execution for network infrastructure, cloud services, AV systems, and end-user computing, partnering with Amazon IT for automation and efficiency.
  • Drive adoption of AI-powered tools and automation to elevate IT service delivery while ensuring seamless support for employees and customers.

Matching Summary

Match Score: 85

Amazon is seeking a Manager III for IT Support and Networking Engineering for its Zappos and Shopbop brands, responsible for leading a distributed team to ensure the reliability and efficiency of IT infrastructure and network systems. The role involves team leadership, network management, incident resolution, and collaboration with Amazon IT teams, with an emphasis on customer-first service delivery.

Salary

136,500.00 - 184,600.00 USD annually

Skills & Requirements

Must-have

  • Network infrastructure management
  • Windows Server administration
  • Active Directory/ADFS
  • AWS cloud infrastructure
  • End-user computing support
  • Audio/visual systems maintenance
  • Incident management and resolution

Nice-to-have

  • Customer-first mindset
  • Continuous improvement culture
  • Automation and tooling improvements
  • Scalability and resilience

Key Requirements

  • Team leadership experience
  • IT professional development
  • Performance standards and KPIs
  • Service Level Agreements (SLAs)
  • Network infrastructure (Cisco)
  • Mac and PC device management
  • Travel to Las Vegas and New York

Work Rights

Not specified

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