Bilingual Consumer Contact Prof I

Fifth Third Bank

Cincinnati, OH, United States
Bilingual english and spanish
Telephone customer service
Accurate information provision
Handles telephone calls providing outstanding customer service using English and Spanish languages

Job Summary

  • Handles telephone calls providing outstanding customer service using English and Spanish languages.
  • Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.
  • Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

Matching Summary

Handles telephone calls providing outstanding customer service using English and Spanish languages.

Skills & Requirements

Must-have

  • Bilingual English and Spanish
  • Telephone customer service
  • Accurate information provision
  • Bank product knowledge
  • Risk management
  • Customer confidentiality

Nice-to-have

  • Outstanding customer service
  • Problem solving skills
  • Process improvement suggestions
  • Self-service channel education

Key Requirements

  • High school education or equivalent
  • Data entry and basic computer skills
  • Fluent in English and Spanish languages

Work Rights

Not specified

Tailored Resume

Cover Letter