Resident Customer Engineer - Ts/sci & Current Ci Poly Required. Aurora, Co, Onsite

HPE (Hewlett Packard Enterprise)

Aurora, CO, United States
Base: usd 98,000 - 185,200 in colorado; bonus/equi...
Fully remote
Ts/sci clearance with current ci poly
Onsite technical support for federal program
Troubleshoot and resolve technology incidents
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work with a culture that embraces growth and inclusion

Job Summary

  • Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work with a culture that embraces growth and inclusion.
  • This role provides direct post-sales systems onsite technical support for a US Federal program in Aurora, CO, requiring an active TS/SCI clearance with current CI poly and onsite presence during day shift.
  • HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing, along with personal and professional development programs and an unconditionally inclusive work environment.

Matching Summary

Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work with a culture that embraces growth and inclusion.

Salary

Base: USD 98,000 - 185,200 in Colorado; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellbeing benefits

Skills & Requirements

Must-have

  • TS/SCI clearance with current CI poly
  • Onsite technical support for federal program
  • Troubleshoot and resolve technology incidents
  • Customer engagement and account growth
  • Root-cause analysis and escalation management
  • Service Level Agreement adherence
  • Technical advisor during renewals and expansions

Nice-to-have

  • Mentoring and consulting team members
  • Leadership in small teams and projects
  • Continuous improvement and process enhancements
  • Knowledge of industry trends and future technologies
  • Mission Critical and ITIL certifications desired
  • Strong communication and presentation skills
  • Customer-centric solutions and empathy

Key Requirements

  • Active TS/SCI clearance with current CI poly
  • US Citizenship required
  • 6-8 years related technical experience
  • Bachelor's degree preferred or Associate with experience
  • Experience in complex networked computing environments
  • Mission Critical and ITIL certifications desired

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter