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Salesforce is seeking a Customer Success Manager for the public sector, specifically to support federal civilian agencies in driving digital transformation initiatives. The role involves serving as a trusted advisor to customers, ensuring they achieve value from Salesforce's services and products.
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Job Summary
This role serves as a trusted advisor to federal civilian agencies, driving digital transformation initiatives that improve citizen services.
The position requires proficiency in using AI agents to automate routine tasks and monitor customer health through sentiment analysis.
Candidates must be U.S. citizens eligible for a Moderate Public Trust background investigation to access government systems.
Matching Summary
Match Score: 75
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Salesforce is seeking a Customer Success Manager for the public sector, specifically to support federal civilian agencies in driving digital transformation initiatives. The role involves serving as a trusted advisor to customers, ensuring they achieve value from Salesforce's services and products.
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Salary
Base: $123,100 - $186,300 annually; Location adjustment: $147,400 - $202,600 in CA/NY/selected cities; Bonus/Equity/Benefits: Not specified in detail
Skills & Requirements
Must-have
3+ years Customer Success experience
Sales Cloud and Service Cloud expertise
U.S. citizenship required
Public Trust clearance eligibility
Federal procurement process knowledge
Cloud platform automation skills
Nice-to-have
AI literacy and prompt engineering basics
Tableau Cloud adoption experience
Executive stakeholder relationship building
Experience with Einstein for Sales/Service
Salesforce consultant certifications
Agentic era workforce transformation passion
Key Requirements
U.S. citizenship (no dual citizenship)
3+ years relevant industry experience
Sales Cloud and Service Cloud functional knowledge
Ability to obtain Public Trust clearance
Strong consulting and C-level communication skills