Escalations Manager, Technical Support

Lytx

Multiple Locations
Base: $97,000.00 - $123,000.00; bonus/equity: not ...
6+ years in technical support
Proven experience managing high-impact issues
Strong technical fluency across platforms
This role drives consistent, coordinated response across Support, Engineering, Product, and SMEs

Job Summary

  • This role drives consistent, coordinated response across Support, Engineering, Product, and SMEs.
  • You’ll own high-severity and high-risk customer escalations while ensuring clear action items.
  • Lytx is committed to building a diverse and inclusive workforce.

Matching Summary

This role drives consistent, coordinated response across Support, Engineering, Product, and SMEs.

Salary

Base: $97,000.00 - $123,000.00; Bonus/Equity: Not specified; Benefits: Medical, dental and vision insurance, 401(k) match, FTO or PTO

Skills & Requirements

Must-have

  • 6+ years in technical support
  • proven experience managing high-impact issues
  • strong technical fluency across platforms

Nice-to-have

  • calm and composed under pressure
  • strong operational mindset
  • exceptional written and verbal communication

Key Requirements

  • 6+ years in technical support
  • experience authoring post-incident communications
  • strong judgment in high-pressure situations

Work Rights

Not specified

Tailored Resume

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