Technical Support Engineer

Aristocrat

Base: $61,985 - $115,115 py; bonus/equity: not spe...
Fixing technical issues
Customer relationship skills
Oasis software modules
Day-to-day responsibilities include working with customers, ATI team members, and other technical collaborators to work through issues with all Oasis software modules

Job Summary

  • Day-to-day responsibilities include working with customers, ATI team members, and other technical collaborators to work through issues with all Oasis software modules.
  • This role is customer-facing, and your work will impact operations at any one of the 300 casinos connected through the Oasis network.
  • Our overall goal as a support team is to build customer success with the Oasis system products and for Aristocrat as a whole by providing in-depth technical support to further customer goals and projects.

Matching Summary

Day-to-day responsibilities include working with customers, ATI team members, and other technical collaborators to work through issues with all Oasis software modules.

Salary

Base: $61,985 - $115,115 per year; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching

Skills & Requirements

Must-have

  • Fixing technical issues
  • Customer relationship skills
  • Oasis software modules
  • Casino downtime resolution
  • Problem-solving under pressure

Nice-to-have

  • Gaming experience a plus
  • Collaborate with diverse teams
  • Build customer success

Key Requirements

  • 4-year degree or relevant technical experience
  • 3 years of technical work
  • SQL, corporate networking, or virtual environment support
  • MSSQL Server 2012 and higher
  • CISCO, Netgear, HP switches and routers
  • VMWare, HyperV, or cloud-based virtual environments

Work Rights

Not specified

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