Principal Business Process Consultant - ServiceNow

RGP

Glen Allen, Virginia, United States
Base: $160,000 - $180,000pyr; bonus/equity: not sp...
On-site
8+ years itsm or itom experience
Servicenow platform expertise
Csdm aligned discovery workshops
This role is responsible for designing and deploying best-practice process solutions that support the strategic goals of customers using the ServiceNow platform

Job Summary

  • This role is responsible for designing and deploying best-practice process solutions that support the strategic goals of customers using the ServiceNow platform.
  • The consultant will lead CSDM-aligned discovery workshops to define services and ensure ITSM and ITOM processes are grounded in consistent service models.
  • RGP offers a comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, and a 401(k) savings plan.

Matching Summary

This role is responsible for designing and deploying best-practice process solutions that support the strategic goals of customers using the ServiceNow platform.

Salary

Base: $160,000 - $180,000/yr; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance, Disability, 401(k), PTO

Skills & Requirements

Must-have

  • 8+ years ITSM or ITOM experience
  • ServiceNow platform expertise
  • CSDM aligned discovery workshops
  • Process design and requirements documentation
  • CMDB alignment and service modeling

Nice-to-have

  • Strong customer-centric mindset
  • Ability to influence executive stakeholders
  • Experience with agile user stories
  • Team building and mentoring skills
  • Adaptability in fast-paced environments

Key Requirements

  • Bachelor's degree or equivalent practical experience
  • 8+ years of ServiceNow platform experience
  • 3+ years in management consulting or process design
  • ITIL v4 certification preferred
  • ServiceNow CIS-ITSM or CIS-ITOM certification preferred

Work Rights

Not specified

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