Indigenous Banking Specialist Part Time

Bonneville Bank

Fully remote with one day a fortnight in-office.
Indigenous customer relationship management
Culturally appropriate communication
End-to-end customer inquiry handling
Bonneville Bank is seeking a part-time Indigenous Banking Specialist to support their Indigenous Customer Assistance Line, aimed at providing banking services to remote Indigenous communities in Australia. The role involves building relationships with customers, delivering exceptional service, and ensuring culturally appropriate communication

Job Summary

  • Our Indigenous Customer Assistance Line (ICAL) is the first of its type for banking in Australia, providing relevant banking services for remote Indigenous customers.
  • In this role you’ll build and maintain positive relationships with Indigenous customers and communities, ensuring mob have access to the Bank's wide range of products and services.
  • This role is working from home with one day a fortnight in an office, available for candidates from all states.

Matching Summary

Match Score: 85

Bonneville Bank is seeking a part-time Indigenous Banking Specialist to support their Indigenous Customer Assistance Line, aimed at providing banking services to remote Indigenous communities in Australia. The role involves building relationships with customers, delivering exceptional service, and ensuring culturally appropriate communication.

Skills & Requirements

Must-have

  • Indigenous customer relationship management
  • Culturally appropriate communication
  • End-to-end customer inquiry handling
  • Remote customer support
  • Financial security and advancement

Nice-to-have

  • Passionate about Indigenous communities
  • Enthusiastic and determined individual
  • Building positive relationships

Key Requirements

  • 12 month secondment or fixed term contract
  • Highly developed written and verbal communication skills
  • Demonstrated customer and community engagement skills
  • Ability to work in collaboration with communities and stakeholders
  • Strong customer service experience

Work Rights

Not specified

Tailored Resume

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