Solution Architect – Microsoft Dynamics 365 (Biz Apps)
JULIAN GREY CORPORATE ADVISORY PTE. LTD.
Singapore, Singapore
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7+ years microsoft dynamics 365 ce experience
Dynamics 365 customer service and omnichannel expertise
Customer insights data and journeys knowledge
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Julian Grey Corporate Advisory is seeking a Solution Architect specializing in Microsoft Dynamics 365, particularly in Customer Engagement and related platforms. The ideal candidate will possess extensive experience in customer service solutions, integrations, and proposal development, while also demonstrating strong communication and presentation skills.
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Job Summary
The role involves designing end-to-end digital customer experience solutions using Microsoft Dynamics 365 and the Power Platform.
Candidates will lead requirement discovery workshops and translate business pain points into high-level architectural recommendations.
The position requires creating compelling proposals and delivering persuasive product demonstrations to CXOs and technical teams.
Matching Summary
Match Score: 75
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Julian Grey Corporate Advisory is seeking a Solution Architect specializing in Microsoft Dynamics 365, particularly in Customer Engagement and related platforms. The ideal candidate will possess extensive experience in customer service solutions, integrations, and proposal development, while also demonstrating strong communication and presentation skills.
**
Skills & Requirements
Must-have
7+ years Microsoft Dynamics 365 CE experience
Dynamics 365 Customer Service and Omnichannel expertise
Customer Insights Data and Journeys knowledge
Power Platform automation and bot development
Azure Communication Services integration skills
Requirement discovery and architectural design
Proposal development and RFP response
Nice-to-have
Strong storytelling and presentation abilities
Experience with banking or insurance sectors
Mentoring internal teams on new capabilities
Developing reusable solution blueprints
Excellent stakeholder management skills
Key Requirements
7+ years in Microsoft Dynamics 365 implementations
Microsoft certifications preferred (D365 CS, Power Platform)