Onboarding Manager, Customer Experience

Figma Inc

San Francisco, United States
$127,000 - $221,000 usd py
On-site
Manage customer onboarding process
Partner with cross-functional teams
Deliver training and enablement
Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world

Job Summary

  • Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
  • As an Onboarding Manager, you’ll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process.
  • You’ll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers.

Matching Summary

Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.

Salary

$127,000 - $221,000 USD

Skills & Requirements

Must-have

  • Manage customer onboarding process
  • Partner with cross-functional teams
  • Deliver training and enablement
  • Consult on product best practices

Nice-to-have

  • Passion for customers
  • Thrive in evolving environments
  • Experience with Figma or UX/UI tools

Key Requirements

  • 3+ years customer-facing experience
  • B2B SaaS technical product experience
  • Proven project management skills
  • Excellent oral and written communication
  • Experience with diverse customer personas

Work Rights

Not specified

Tailored Resume

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