Service Delivery Manager – User Support

Leidos UK

Fort Meade, MD, United States
Base: $92,300.00 - $166,850.00; bonus/equity: not ...
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Lead user support function
Manage desktop support, imaging, release & deployment teams
Ensure end-user service delivery
** Leidos UK is seeking a Service Delivery Manager for its User Support function in Fort Meade, MD, to lead a team responsible for end-user services in a digital modernization program for the Defense Information Systems Agency. The ideal candidate should have extensive experience in managing technical teams, a current DoD Secret clearance, and strong skills in configuring and troubleshooting end-user computing devices. **

Job Summary

  • Join the Leidos Defense Enclave Services (DES) team and play a pivotal role in a large-scale digital modernization program for the Defense Information Systems Agency (DISA) and Fourth Estate Agencies.
  • You will be responsible for the seamless delivery of all end-user services and support, managing three core teams—Desktop Support, Imaging, and Release & Deployment—to ensure operational excellence and meet stringent service level agreements (SLAs).
  • At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it; we're not hiring followers, we're recruiting the ones who disrupt, provoke, and refuse to fail.

Matching Summary

Match Score: 75

** Leidos UK is seeking a Service Delivery Manager for its User Support function in Fort Meade, MD, to lead a team responsible for end-user services in a digital modernization program for the Defense Information Systems Agency. The ideal candidate should have extensive experience in managing technical teams, a current DoD Secret clearance, and strong skills in configuring and troubleshooting end-user computing devices. **

Salary

Base: $92,300.00 - $166,850.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead User Support function
  • Manage Desktop Support, Imaging, Release & Deployment teams
  • Ensure end-user service delivery
  • Resolve critical incidents
  • Manage incident management queue
  • Evaluate and integrate new end-user computing technologies
  • Manage release process using MECM and Intune

Nice-to-have

  • Foster high-performing team culture
  • Drive adoption of emerging technologies
  • Consultative mindset for technology initiatives

Key Requirements

  • Active Secret security clearance or higher
  • Bachelor’s degree and 5+ years of relevant experience
  • 5+ years of experience configuring, securing, and troubleshooting end-user computing devices
  • Current DoD 8570 IAT Level II (or higher) certification
  • Demonstrated experience leading multi-functional technical teams

Work Rights

Must have a current DoD Secret clearance or higher

Tailored Resume

Cover Letter