Agente De Mesa De Ayuda - Nivel 1

Unisys UK

Bogota, DC, Colombia
Remote user support
Software and hardware troubleshooting
Reporting in english
You will provide remote support via phone, chat, and email for international users

Job Summary

  • You will provide remote support via phone, chat, and email for international users.
  • The role involves resolving first-level requirements related to software and hardware.
  • You will report each case in English and escalate special cases to N2.

Matching Summary

You will provide remote support via phone, chat, and email for international users.

Skills & Requirements

Must-have

  • Remote user support
  • Software and Hardware troubleshooting
  • Reporting in English

Nice-to-have

  • Strong communication skills
  • Ability to work in a team
  • Customer service orientation

Key Requirements

  • Technical or technological degree in ICT
  • A2 - B1 English proficiency
  • Minimum 2 years of technical support experience

Work Rights

Not specified

Tailored Resume

Cover Letter