Swift interfaces (alliance access, gateway, web platform)
Global swift service bureau operations
2nd level client support
The role is responsible for the stable, secure, and efficient operation of Broadridge's global SWIFT Service Bureau, leading a high-performing Client Services and technical support team
Job Summary
The role is responsible for the stable, secure, and efficient operation of Broadridge's global SWIFT Service Bureau, leading a high-performing Client Services and technical support team.
Key responsibilities include managing SWIFT interfaces, leading client projects, providing 2nd level support with a focus on quality and stability, and participating in on-call duties.
The company fosters a culture of empowering others to accomplish more, aiming for a collaborative, engaging, and inclusive workplace where associates feel safe, understood, and valued.
Matching Summary
The role is responsible for the stable, secure, and efficient operation of Broadridge's global SWIFT Service Bureau, leading a high-performing Client Services and technical support team.
Skills & Requirements
Must-have
SWIFT Interfaces (Alliance Access, Gateway, Web Platform)
Global SWIFT Service Bureau operations
2nd Level Client Support
Incident Management Process
SWIFT infrastructure and security
Nice-to-have
Strategic development of SWIFT services
Process improvement and automation
Collaborative and inclusive environment
AI in hiring support
Key Requirements
Several years of professional experience in the SWIFT environment
Proven leadership and team coordination experience
Experience in specifying and implementing functional requirements
Good knowledge of national and international payment and securities business