Team Manager

Tnzi

Kuala Lumpur, Malaysia
Fund administration
Kpi and service level management
People leadership and coaching
Manage day-to-day team operations, including resource planning and work allocation, to ensure agreed service levels are consistently met

Job Summary

  • Manage day-to-day team operations, including resource planning and work allocation, to ensure agreed service levels are consistently met.
  • Provide strong people leadership to embed a service-led culture aligned with organisational values and outcomes.
  • Be part of a highly successful, rapidly growing global business that is leading the delivery of financial services and partners with some of the world’s largest companies.

Matching Summary

Manage day-to-day team operations, including resource planning and work allocation, to ensure agreed service levels are consistently met.

Skills & Requirements

Must-have

  • Fund Administration
  • KPI and Service Level Management
  • People Leadership and Coaching
  • Workload Allocation and Performance Management
  • Operational Planning and Project Management
  • Continuous Service Improvement

Nice-to-have

  • Service-led culture
  • Proactive stakeholder engagement
  • Client and delivery-focused environment
  • Team player
  • Enthusiastic and self-motivated

Key Requirements

  • Prior financial services industry experience
  • Proven stakeholder relationship building
  • Experience leading multi-disciplinary teams
  • Experience in fast-paced Client Service Centre
  • Strong execution mindset
  • Analytical thinking and problem-solving skills
  • Organisational and time management capabilities
  • Proficiency in Excel, PowerPoint, Visio
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter