Vat & Ed Customer Advisor Balkans - Wivat (m/f)

WIVAT POLSKA SP ZOO

WARSAW, Poland
On-site
Customer account management
Vat and excise duty refund operations
Financial follow-up and invoicing
Manage customer accounts end-to-end, from prospecting and onboarding to ongoing relationship management via email, phone, and digital channels

Job Summary

  • Manage customer accounts end-to-end, from prospecting and onboarding to ongoing relationship management via email, phone, and digital channels.
  • Execute VAT and Excise Duty refund operations, including document verification, claim validation, calculations, submission, and follow-up.
  • Contribute to continuous improvement initiatives by testing system changes and participating in team projects to streamline operations.

Matching Summary

Manage customer accounts end-to-end, from prospecting and onboarding to ongoing relationship management via email, phone, and digital channels.

Skills & Requirements

Must-have

  • Customer account management
  • VAT and Excise Duty refund operations
  • Financial follow-up and invoicing
  • Client relationship management

Nice-to-have

  • Agility and regulatory awareness
  • Multicultural team collaboration
  • Continuous improvement initiatives

Key Requirements

  • Minimum 3 years experience
  • A-level standard education or graduate level
  • Professional proficiency in Serbian or Croatian and English

Work Rights

Not specified

Tailored Resume

Cover Letter