Service Desk Technician

EMBL (European Molecular Biology Lab)

Hinxton, United Kingdom
Base: £2,830 - £3,064 pm after tax; bonus/equity: ...
**
Experience configuring macos linux windows devices
Basic programming or scripting experience required
Excellent customer facing and interpersonal skills
** EMBL is seeking a Service Desk Technician for a hybrid role in Hinxton, UK, to provide first-line support to a diverse user base, covering both desktop issues and complex bioinformatics services. The position is ideal for individuals looking to start or further their IT careers, with opportunities for training and skill development in a collaborative environment. **

Job Summary

  • This role offers a unique opportunity to work within a vast infrastructure combining in-house and cloud technologies while supporting diverse global bioinformatics services.
  • The position requires providing onsite and remote technical support as the first point of contact for all IT-related queries from staff and visitors.
  • Employees benefit from a relaxed culture on the Wellcome Genome Campus including hybrid working options, 30 days annual leave, and extensive campus life activities.

Matching Summary

Match Score: 75

** EMBL is seeking a Service Desk Technician for a hybrid role in Hinxton, UK, to provide first-line support to a diverse user base, covering both desktop issues and complex bioinformatics services. The position is ideal for individuals looking to start or further their IT careers, with opportunities for training and skill development in a collaborative environment. **

Salary

Base: £2,830 - £3,064 per month after tax; Bonus/Equity: Not specified; Benefits: 30 days annual leave, free shuttle bus, on-site gym and cafeteria

Skills & Requirements

Must-have

  • Experience configuring macOS Linux Windows devices
  • Basic programming or scripting experience required
  • Excellent customer facing and interpersonal skills

Nice-to-have

  • Linux administration knowledge preferred
  • Experience with ServiceNow ticketing system
  • Knowledge of audio-visual conferencing systems

Key Requirements

  • IT industry qualifications or relevant IT degree
  • Short term contract until December 2026
  • Ability to work up to 4 days from office in Hinxton

Work Rights

Not specified

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