Technical Specialist

FUJIFILM Business Innovation Corp.

Kuala Lumpur, Malaysia
Not specified
Manage technical tickets from start to finish
Support microsoft infrastructure platforms like dns dhcp ad
5 years proven experience in troubleshooting technology incidents
FUJIFILM Business Innovation Corp. is seeking a Technical Specialist for their Kuala Lumpur office. The role requires managing technical support and product launches, with a focus on providing solutions for customer IT teams while ensuring quality service delivery

Job Summary

  • The role involves managing technical tickets end-to-end to support country-based staff and acting as a subject matter expert for customer IT teams.
  • Candidates will manage the technical aspects of product launches including software installation, testing, documentation, and delivering required training.
  • The position requires providing technical service support during business-as-usual operations for all regional customer accounts and leading solution third-level support initiatives.

Matching Summary

Match Score: 85

FUJIFILM Business Innovation Corp. is seeking a Technical Specialist for their Kuala Lumpur office. The role requires managing technical support and product launches, with a focus on providing solutions for customer IT teams while ensuring quality service delivery.

Skills & Requirements

Must-have

  • Manage technical tickets from start to finish
  • Support Microsoft Infrastructure platforms like DNS DHCP AD
  • 5 years proven experience in troubleshooting technology incidents

Nice-to-have

  • Experience in a technical lead role
  • Evaluate innovation opportunities for service offerings
  • Provide technical leadership in key customer projects

Key Requirements

  • Degree in information technology or engineering
  • ITIL TOGAF or Infrastructure/Network Security certification (advantage)
  • At least 5 years experience in problem management

Work Rights

Not specified

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