The Customer Solutions Specialist is responsible for high-quality documentation and executing reviews and approval processes, driven by quality and measured via service-level agreements
Job Summary
The Customer Solutions Specialist is responsible for high-quality documentation and executing reviews and approval processes, driven by quality and measured via service-level agreements.
This role involves handling the standard order process, executing layout approval processes, ordering standard materials, and validating local materials.
KONE offers career progression opportunities within a global organization, engaging total reward elements, and comprehensive learning and development programs.
Matching Summary
The Customer Solutions Specialist is responsible for high-quality documentation and executing reviews and approval processes, driven by quality and measured via service-level agreements.
Skills & Requirements
Must-have
High-volume transactional tasks
Engineering documentation
Quality assurance
CAD, BIM, or workflow tool expertise
AutoCAD and Revit proficiency
Interpreting customer tender requirements
Nice-to-have
Teamwork and collaborative culture
Innovative and lively working environment
Open-minded leadership
Elevator business background
Construction/engineering business knowledge
Key Requirements
Good understanding of documentation and workflow management
Good skills in real-time co-design tools and BIM
Proficiency in AutoCAD, Revit, and BIM software
Ability to interpret customer tender requirement, architect drawing to match with our requirement