Automation Operation Support Center Engineer

Inteelabs

Kulim, Kedah, Malaysia
Respond to customer queries
Run diagnostic programs
Isolate problems and implement solutions
Diagnose and resolve a variety of issues, including process, software, and hardware-related problems in Intel's global factories

Job Summary

  • Diagnose and resolve a variety of issues, including process, software, and hardware-related problems in Intel's global factories.
  • Provide front-line technical support on a 12-hour day and night compressed workweek schedule, working on a 24x7 shift rotation.
  • Contribute to knowledge management by developing and sharing best practices for incident, problem, and change management.

Matching Summary

Diagnose and resolve a variety of issues, including process, software, and hardware-related problems in Intel's global factories.

Skills & Requirements

Must-have

  • Respond to customer queries
  • Run diagnostic programs
  • Isolate problems and implement solutions
  • Technical support on 12-hour shifts
  • 24x7 shift rotation

Nice-to-have

  • Excellent customer service skills
  • Global customer engagement
  • Cross-functional relationships
  • Develop and share best practices
  • Interact professionally with diverse groups

Key Requirements

  • Bachelor's Degree in Information Technology
  • Intermediate technical/programming knowledge
  • SQL queries, Python, C, C#, PowerShell scripting
  • AI and Machine Learning Development knowledge
  • English primary communication
  • Mandarin for China site support
  • Solid problem solving and troubleshooting aptitudes

Work Rights

Not specified

Tailored Resume

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