Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades
Job Summary
Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel.
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
Matching Summary
Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
Salary
$116,000.00 - $159,500.00
Skills & Requirements
Must-have
Technical support for customer equipment
Field escalation focal point
Alpha and Beta site support
System performance data generation
Customer-level presentations
Nice-to-have
Supportive work culture
Career development opportunities
Materials science and engineering innovation
Key Requirements
Conceptual and practical expertise in own discipline
Knowledge of best practices and market competition
Experience solving complex problems
Ability to explain difficult or sensitive information