Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture
Job Summary
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
The Reservations Supervisor oversees daily reservations operations, manages staff productivity, handles guest complaints, and supports training and administrative tasks.
The position offers a competitive salary, comprehensive benefits, excellent training opportunities, employee discounts, and requires legal authorization to work in Italy.
Matching Summary
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
Skills & Requirements
Must-have
Reservations Department operations
Opera PMS system knowledge
Customer service and phone etiquette
Staff scheduling and productivity oversight
Handling guest complaints and disputes
Multitasking under pressure
Bilingual communication in Italian and English
Nice-to-have
Basic accounting skills
Leadership and team training
Positive can-do attitude
Third language proficiency
Experience with GDS and ADS booking systems
Support for group bookings
Quality and standards checks
Key Requirements
Minimum two years reservations experience
Excellent written and verbal communication in Italian and English