Manager - Customer Quality, Nmipl

Nissanmaintenancejobs

Gurgaon, India
Customer complaint management
Qvoc sales kpi achievement
Customer feedback survey
Support the CQ department to achieve target KPI (QVOC Survey – Sales, CPTV, ART & Overall customer satisfaction)

Job Summary

  • Support the CQ department to achieve target KPI (QVOC Survey – Sales, CPTV, ART & Overall customer satisfaction).
  • Manage & periodic review of CEC process and PDCA with CEC Team.
  • To manage customers handling appropriately through dealer staff / Field force.

Matching Summary

Support the CQ department to achieve target KPI (QVOC Survey – Sales, CPTV, ART & Overall customer satisfaction).

Skills & Requirements

Must-have

  • Customer complaint management
  • QVOC Sales KPI achievement
  • Customer feedback survey
  • Connected Car Services knowledge
  • Advance Driver Assistance System knowledge

Nice-to-have

  • Positive and stress tolerance
  • Passionate of customer satisfaction improvement
  • Strategic planning
  • Program Execution

Key Requirements

  • B.Tech in Automobile/Mechanical
  • Knowledge of Customer Satisfaction measurement
  • Field experience
  • Customer handling skills

Work Rights

Not specified

Tailored Resume

Cover Letter