AIA is seeking an Associate in their Contact Centre to provide exceptional customer service support for policyholders and financial service consultants. The ideal candidate should possess strong problem-solving skills and a passion for continuous improvement while contributing to AIA's mission of promoting healthier lives
Job Summary
The role involves providing excellent customer service support to policy holders and financial service consultants via Contact Centre channels.
Representatives must resolve customer problems or complaints while ensuring all interactions are accurately captured in the CRM system.
The company is driving automation and system optimization to enhance forecast accuracy and schedule efficiency.
Matching Summary
Match Score: 85
AIA is seeking an Associate in their Contact Centre to provide exceptional customer service support for policyholders and financial service consultants. The ideal candidate should possess strong problem-solving skills and a passion for continuous improvement while contributing to AIA's mission of promoting healthier lives.