Customer Service Advisor - Baguio Xp 2025

Concentrix

Baguio City, Philippines
Not specified
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
Concentrix is seeking a Customer Service Advisor in Baguio City, Philippines, responsible for providing customer support via calls and online communication. The ideal candidate should possess strong customer service skills, attention to detail, and the ability to adapt in a fast-paced environment

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
  • Candidates must be dependable with strong attention to detail and demonstrate patience in all customer contact situations.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Service Advisor in Baguio City, Philippines, responsible for providing customer support via calls and online communication. The ideal candidate should possess strong customer service skills, attention to detail, and the ability to adapt in a fast-paced environment.

Skills & Requirements

Must-have

  • High school diploma required
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment
  • Effective verbal and written communication

Nice-to-have

  • Three to six months relevant experience
  • Demonstrate empathy with customers
  • Skilled in multi-tasking
  • Flexible and adapt to changes quickly
  • Team player with independent capability

Key Requirements

  • High school diploma
  • Three to six months of relevant experience preferred
  • Ability to rotate shifts as needed

Work Rights

Not specified

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