Advisor I, Content Moderator-malay

Concentrix

Kuala Lumpur, Malaysia
Customer service orientation
Computer navigation skills
Effective communication skills
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Maintain basic knowledge of client products and/or services

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Skills & Requirements

Must-have

  • Customer service orientation
  • Computer navigation skills
  • Effective communication skills
  • Attention to detail
  • Ability to multitask
  • Work in a fast-paced environment

Nice-to-have

  • Demonstrate patience
  • Build rapport with customer
  • Adapt to changes quickly
  • Work independently
  • Team player

Key Requirements

  • High school diploma
  • Three to six months of relevant experience
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter