Experience Strategy Principal

Zillow

Remote
Base: $153,600.00 - $245,400.00; bonus/equity: eli...
Fully remote
Customer experience strategy expertise
Operational analysis and insights
Cross-functional collaboration skills
As an Experience Strategy Principal, you will architect the future state of our customer experience and define how service is delivered at scale

Job Summary

  • As an Experience Strategy Principal, you will architect the future state of our customer experience and define how service is delivered at scale.
  • This role directly influences senior leaders’ decisions and shapes the long-term direction of our service strategy.
  • Zillow is committed to fostering an inclusive, innovative environment with the best employees.

Matching Summary

As an Experience Strategy Principal, you will architect the future state of our customer experience and define how service is delivered at scale.

Salary

Base: $153,600.00 - $245,400.00; Bonus/Equity: Eligible for equity awards; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer experience strategy expertise
  • Operational analysis and insights
  • Cross-functional collaboration skills

Nice-to-have

  • Strong executive communication skills
  • Ability to influence without authority
  • Passion for customer and employee experience

Key Requirements

  • 10+ years in strategy or consulting
  • Bachelor’s degree in Business or related field
  • Experience with change management

Work Rights

Not specified

Tailored Resume

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