Toyota Service Advisor

Hendrickkiaofconcord

Apex, North Carolina, United States
Customer service and communication skills
Scheduling and coordinating vehicle service
Knowledge of vehicle mechanical operations
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers while scheduling service to be performed

Job Summary

  • Responsible for selling, identifying and documenting service, maintenance, and repair service for customers while scheduling service to be performed.
  • The role requires maintaining CSI at or above company standards and participating in required training to uphold dealership quality.
  • Hendrick embraces core values such as integrity, accountability, and passion for winning to foster a supportive and customer-focused team environment.

Matching Summary

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers while scheduling service to be performed.

Skills & Requirements

Must-have

  • Customer service and communication skills
  • Scheduling and coordinating vehicle service
  • Knowledge of vehicle mechanical operations
  • Use of Dealership Management System
  • Maintaining organized and safe work area

Nice-to-have

  • Teamwork through trust and respect
  • Commitment to continuous improvement
  • Ability to apply common sense reasoning
  • Enthusiasm for customer experience
  • Servant leadership values

Key Requirements

  • Valid Driver’s License
  • 3-5 years automotive or customer service experience
  • High School Diploma or GED
  • Intermediate Microsoft Office skills
  • Working knowledge of vehicle mechanical operations

Work Rights

Not specified

Tailored Resume

Cover Letter