Inbound Contacts Representative

HumanPanorama

United States
$38,000 - $45,800 py
**
Customer service experience
Manage multiple competing priorities
Use multiple computer applications simultaneously
** Humana is seeking an Inbound Contacts Representative to provide customer support through various communication channels. This remote position requires U.S. citizenship and involves handling inquiries, resolving issues, and delivering consistent customer service primarily for TRICARE beneficiaries. **

Job Summary

  • The Inbound Contacts Representative 1 represents by coordinating communication from incoming telephone, digital, or written inquiries.
  • This position focuses on customer support needs which may include complex benefit questions, resolving issues, and educating members.
  • Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, and time off.

Matching Summary

Match Score: 75

** Humana is seeking an Inbound Contacts Representative to provide customer support through various communication channels. This remote position requires U.S. citizenship and involves handling inquiries, resolving issues, and delivering consistent customer service primarily for TRICARE beneficiaries. **

Salary

$38,000 - $45,800 per year

Skills & Requirements

Must-have

  • Customer service experience
  • Manage multiple competing priorities
  • Use multiple computer applications simultaneously
  • Microsoft Office suite proficiency
  • Navigate multiple systems/platforms
  • Troubleshoot technical difficulties remotely

Nice-to-have

  • Healthcare or military experience
  • Call center experience
  • Knowledge of customer service principles

Key Requirements

  • U.S. Citizenship required
  • Government security clearance required
  • Minimum one year customer service experience
  • Prior experience managing multiple or competing priorities
  • Basic Proficiency using Microsoft Office suite
  • Knowledge navigating multiple systems/platforms
  • Must reside within two-hour commuting distance of a government facility authorized to issue Common Access Cards (CAC)

Work Rights

Must have US citizenship and government security clearance

Tailored Resume

Cover Letter