Customer Success Executive

ServiceNow

Tokyo, Japan
On-site
Develop c-level executive relationships
Accelerate platform adoption
Improve customer outcomes
The Customer Outcomes Customer Success Executive will develop C-level executive relationships and relationship management across 1-3 customers

Job Summary

  • The Customer Outcomes Customer Success Executive will develop C-level executive relationships and relationship management across 1-3 customers.
  • The over-riding objective for the Customer Success Executive will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.
  • Join us as we pursue our purpose to make the world work better for everyone.

Matching Summary

The Customer Outcomes Customer Success Executive will develop C-level executive relationships and relationship management across 1-3 customers.

Skills & Requirements

Must-have

  • Develop C-level executive relationships
  • Accelerate platform adoption
  • Improve customer outcomes
  • Drive product adoption, renewals, and expansion
  • Develop client roadmaps and strategies

Nice-to-have

  • Leverage AI into work processes
  • Develop relationships with ecosystem partners
  • Advocate ServiceNow's best practices
  • Contribute advisory and expert services expertise

Key Requirements

  • 12+ years progressive experience
  • Management consulting experience
  • Experience at F100-1000 accounts
  • IT, HR, ad GBS Transformation experience
  • 5+ years large program experience
  • Must be fluent in Japanese
  • Must be authorized to work in Japan

Work Rights

Must be authorized to work in Japan

Tailored Resume

Cover Letter