Manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation
Job Summary
Manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation.
Develop and implement policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
Drive enterprise-wide reliability and operational excellence by implementing SRE principles, ensuring scalable systems, robust automation, and proactive risk management to deliver consistent service quality.
Matching Summary
Manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation.
Skills & Requirements
Must-have
IT Service Operations Management
Strategic direction for IT Services
Manage IT Service risk
Relationship management of IT Services stakeholders
Drive major incident resolution
Apply ITIL principles
Implement SRE principles
Nice-to-have
Financial Services regulatory landscape
Cyber and physical security operations
Agile project execution
DevOps practices
Leadership behaviours
Key Requirements
Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field
Proven ability to define and execute BU strategy
Experience with APM tools (AppDynamics, Kibana, Observability)
Experience in end-to-end project design and execution