The role focuses on understanding business needs, leveraging cloud contact centre technologies, and translating requirements into clear, actionable plans
Job Summary
The role focuses on understanding business needs, leveraging cloud contact centre technologies, and translating requirements into clear, actionable plans.
It involves contributing to the technology roadmap, leading governance and delivery of enhancements, running regular delivery forums, and building strong partnerships across internal teams and external vendors, all while operating effectively under tight timelines in a fast paced environment.
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
Matching Summary
The role focuses on understanding business needs, leveraging cloud contact centre technologies, and translating requirements into clear, actionable plans.
Skills & Requirements
Must-have
contact centre technology vision
stakeholder workshops
build strong working relationships
drive delivery and governance
data driven insights
Nice-to-have
consultative mindset
tailoring messages to audiences
engaging with external vendors
Key Requirements
Genesys Cloud experience
Clear, confident written and verbal communication skills
Strong interpersonal skills and a collaborative approach