Service Dispatch Supervisor

Allegion Plc

Canton, MA, USA
Base: $80,000-90,000; bonus/equity: not specified;...
Fully remote
Direct remotely 10-25 service technicians
Audit incoming work orders for accuracy
Perform ride alongs to evaluate safety
The role involves directing the activities of 10-25 service technicians and overseeing processes to maximize revenue and customer satisfaction

Job Summary

  • The role involves directing the activities of 10-25 service technicians and overseeing processes to maximize revenue and customer satisfaction.
  • Candidates must be able to audit work orders for accuracy and perform ride-alongs to evaluate work practices and safety equipment.
  • Allegion offers a culture that promotes work-life balance with unlimited PTO, a 401K plan with no vesting period, and tuition reimbursement.

Matching Summary

The role involves directing the activities of 10-25 service technicians and overseeing processes to maximize revenue and customer satisfaction.

Salary

Base: $80,000-90,000; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401K match, Unlimited PTO

Skills & Requirements

Must-have

  • Direct remotely 10-25 service technicians
  • Audit incoming work orders for accuracy
  • Perform ride alongs to evaluate safety
  • Drive productivity and P&L understanding
  • Valid state driver's license without restrictions

Nice-to-have

  • Prior field sales or service experience
  • Experience with high involvement work teams
  • Strong business acumen and data analysis
  • Ability to work in fast-paced chaotic environment
  • Proven track record of team building

Key Requirements

  • Bachelor's degree preferred
  • High School diploma required
  • Clean driving record
  • Legal authorization to work in the US
  • No visa sponsorship provided

Work Rights

Must have legal authorization to work in the United States

Tailored Resume

Cover Letter