Customer Support Operations Manager (united Kingdom)
LumiMeds
United Kingdom, United Kingdom
Remote (europe) — open to candidates across select european countries (uk, sweden, netherlands, france)
Manage day-to-day operations
Oversee cs performance
Monitor kpis and drive improvement
LumiMeds is seeking an experienced Customer Support Operations Manager to lead and enhance their global support team. The ideal candidate will thrive in a fast-paced environment, be proactive, and possess strong leadership skills in managing remote teams
Job Summary
Partner closely with the leadership team to manage day-to-day Customer Support operations.
Support hiring, onboarding, training, and coaching of CS team members.
Matching Summary
Match Score: 85
LumiMeds is seeking an experienced Customer Support Operations Manager to lead and enhance their global support team. The ideal candidate will thrive in a fast-paced environment, be proactive, and possess strong leadership skills in managing remote teams.
Skills & Requirements
Must-have
Manage day-to-day operations
Oversee CS performance
Monitor KPIs and drive improvement
Design and refine SOPs
Support hiring and training
Act as escalation point
Collaborate with cross-functional teams
Nice-to-have
Thrives in fast-moving environments
Loves building systems
Supports frontline teams without micromanaging
Takes initiative rather than wait for direction
Key Requirements
3-5+ years of experience in Customer Support Operations or Support Management
Proven experience managing remote or distributed CS teams
Strong understanding of support metrics, workflows, and ticketing systems
Comfortable working in a high-growth, startup environment
Excellent written and verbal English communication skills
Highly organized, proactive, and solutions-oriented