Harold Consultancy is seeking a proactive Customer Service Manager, fluent in Korean and English, for a well-established freight forwarding and logistics company in Singapore. The role involves leading a customer service team, managing air and sea freight operations, and ensuring compliance with documentation processes
Job Summary
The role involves leading a team to ensure high performance and service excellence in freight forwarding operations.
Candidates must act as the primary escalation point for complex operational issues and client concerns while managing end-to-end shipment coordination.
Fluency in both English and Korean is mandatory to effectively liaise with Korean-speaking counterparts and drive business growth.
Matching Summary
Match Score: 85
Harold Consultancy is seeking a proactive Customer Service Manager, fluent in Korean and English, for a well-established freight forwarding and logistics company in Singapore. The role involves leading a customer service team, managing air and sea freight operations, and ensuring compliance with documentation processes.
Skills & Requirements
Must-have
Proficiency in spoken and written Korean
3-5 years supervisory or managerial experience
Strong knowledge of import/export documentation
Experience in freight forwarding operations
Ability to coordinate air and sea shipments
Nice-to-have
Proactive leadership style
Service excellence mindset
Relationship building with overseas partners
Problem-solving abilities for complex issues
Key Requirements
Diploma or Degree in Supply Chain, Logistics, or Business Management
Minimum 3-5 years in supervisory or managerial capacity
Mandatory proficiency in English and Korean languages