User Support Analyst - Ehra - Early Career

oshr.nc.gov

Base: $65,607 - $98,412; bonus/equity: not specifi...
Hybrid
Technical support for desktops and laptops
Incident management in servicenow
Troubleshooting and problem solving
The N.C. Department of Information Technology serves as the Technology Center for the State of North Carolina, providing technology services to state agencies and working to close the digital divide

Job Summary

  • The N.C. Department of Information Technology serves as the Technology Center for the State of North Carolina, providing technology services to state agencies and working to close the digital divide.
  • This Early Career User Support Analyst position provides broad exposure to state IT operations and supports the Department of Public Safety and Department of Adult Correction with technical support and network services.
  • The position offers a salary range of $65,607 - $98,412 and may be eligible for hybrid remote work with weekly onsite requirements.

Matching Summary

The N.C. Department of Information Technology serves as the Technology Center for the State of North Carolina, providing technology services to state agencies and working to close the digital divide.

Salary

Base: $65,607 - $98,412; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical support for desktops and laptops
  • Incident management in ServiceNow
  • Troubleshooting and problem solving
  • Configuration and installation of hardware
  • Collaboration with network and application teams

Nice-to-have

  • Customer service protocols experience
  • Working knowledge of VPN and Active Directory
  • Ability to communicate technical issues clearly
  • Experience with Windows 10 and Windows 11
  • Knowledge of Microsoft Office products

Key Requirements

  • Bachelor’s degree in computer science or IT plus one year experience
  • Associate degree in computer science or IT plus two years experience
  • High school diploma or GED plus four years experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter