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Concentrix is seeking a Customer Service Advisor to join their team in Lima, Peru. The role involves providing customer support via various communication channels, ensuring high service quality while maintaining customer satisfaction.
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Job Summary
The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems.
Employees must ensure service delivery meets contractual Key Performance Indicators while clarifying customer requirements and using decision-support tools.
The role requires tolerance for repetitive work in a high production environment and the ability to rotate shifts as needed.
Matching Summary
Match Score: 75
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Concentrix is seeking a Customer Service Advisor to join their team in Lima, Peru. The role involves providing customer support via various communication channels, ensuring high service quality while maintaining customer satisfaction.
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Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
Proficiency with computer navigation skills
Nice-to-have
Demonstrate empathy while building rapport
Flexible and adapt to changes quickly
Team member with independent work ability
Patience in all customer contact situations
Key Requirements
High school diploma preferred
Three to six months relevant experience preferred
Minimum two years college education for Philippines location