Team Lead- Regulatory- Homeowner Advocacy

Newrez

Not specified; not specified; medical, dental, vis...
Fully remote
6+ years mortgage servicing experience
Homeowner complaint handling expertise
Regulatory affairs or quality assurance background
Newrez is seeking a Team Lead for their Homeowner Advocacy department, focusing on resolving homeowner complaints and facilitating team performance. The ideal candidate will have extensive experience in mortgage servicing, particularly in complaint handling, and will be responsible for training new hires while managing escalated issues

Job Summary

  • The Team Lead will facilitate the training of new hires and coach team members on effective prioritization and timely task completion.
  • Candidates must demonstrate a proven track record of maintaining at least 95% quality scores and an average of 12 resolutions per day.
  • The role offers comprehensive benefits including medical, dental, vision insurance, a 401(k) match, and paid volunteer time off.

Matching Summary

Match Score: 85

Newrez is seeking a Team Lead for their Homeowner Advocacy department, focusing on resolving homeowner complaints and facilitating team performance. The ideal candidate will have extensive experience in mortgage servicing, particularly in complaint handling, and will be responsible for training new hires while managing escalated issues.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, parental leave, tuition reimbursement

Skills & Requirements

Must-have

  • 6+ years mortgage servicing experience
  • Homeowner complaint handling expertise
  • Regulatory affairs or quality assurance background
  • 95% quality score performance history
  • 12 resolutions per day productivity average

Nice-to-have

  • Experience with late-stage collections
  • Knowledge of modifications and short sales
  • Strong collaborative team spirit
  • Willingness to assist colleagues
  • Adaptability to changing work assignments

Key Requirements

  • High school diploma or equivalent
  • 6+ years in Mortgage Servicing
  • At least 2 years in Homeowner Advocacy Department
  • On-site work requirement
  • Smartphone with security app capability

Work Rights

Not specified

Tailored Resume

Cover Letter