Bupa is seeking a Customer Service Consultant for its Cairo office, targeting customer-focused individuals to handle various inquiries via multiple communication channels. The role involves managing treatment requests, billing inquiries, and ensuring customer satisfaction, with a particular emphasis on fair treatment and service excellence
Job Summary
You’ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions.
Resolving even complex issues without escalation.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
Matching Summary
Match Score: 85
Bupa is seeking a Customer Service Consultant for its Cairo office, targeting customer-focused individuals to handle various inquiries via multiple communication channels. The role involves managing treatment requests, billing inquiries, and ensuring customer satisfaction, with a particular emphasis on fair treatment and service excellence.
Skills & Requirements
Must-have
Handle customer queries across multiple channels
Resolve complex issues without escalation
Apply product knowledge to resolve issues
Maintain accurate system records
Deliver exceptional customer service
Nice-to-have
Treat customers fairly
Be you at Bupa
Champion diversity and inclusion
Key Requirements
Fresh graduates with a medical background welcome
Rotational shifts including over-night shifts
Ability to explain impact on fair treatment of customers