Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
Not specified (assumed hybrid based on typical roles in it service management)
10 years it service management experience
Strong working knowledge of itil practices
Sox it general controls audit readiness
Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance and practices aligned with ITIL standards. The role emphasizes leadership in incident, change, and problem management, ensuring compliance with SOX ITGCs, while fostering a culture of innovation, collaboration, and inclusivity

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will be accountable for SOX ITGCs audit readiness, defining evidence standards, and ensuring ongoing control effectiveness.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance and practices aligned with ITIL standards. The role emphasizes leadership in incident, change, and problem management, ensuring compliance with SOX ITGCs, while fostering a culture of innovation, collaboration, and inclusivity.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits package with immediate eligibility

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • SOX IT General Controls audit readiness
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years experience in IT Operations or Governance
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs or regulated controls

Work Rights

Not specified

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