Sr Technical Account Manager

Workday

Qc, Canada
Base: $106,600 - $160,000 cad; bonus/equity: may b...
Fully remote
Technical account management
Customer relations
Saas solution management
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • technical account management
  • customer relations
  • SaaS solution management
  • enterprise software support
  • strategic account management
  • escalation management
  • Workday products expertise

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • empathy and shared enthusiasm
  • proactive and personalized support
  • customer self-sufficiency champion

Key Requirements

  • 7+ years of experience in product support, customer success, account management or consulting
  • 5+ years of experience implementing or managing complex SaaS solution
  • Fluent in French
  • BS or MS in a Technical Degree or equivalent technical work experience

Work Rights

Not specified

Tailored Resume

Cover Letter