Member Experience Manager

Eosfitness

Glendale, AZ, USA
$18.50—$20.50 usd ph
On-site
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager for their Glendale, AZ location. The role focuses on delivering exceptional customer service, addressing member concerns, and developing a team to enhance member engagement and satisfaction

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic team, management support for professional development, free membership, discounted services, and competitive pay with vacation, holiday, and sick pay.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager for their Glendale, AZ location. The role focuses on delivering exceptional customer service, addressing member concerns, and developing a team to enhance member engagement and satisfaction.

Salary

$18.50—$20.50 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk staff training and motivation
  • Online reputation management
  • Facility cleanliness and safety standards

Nice-to-have

  • Optimistic and fun work environment
  • Team player mentality
  • Proactive problem-solving

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office
  • Knowledge of membership management and billing processes
  • Must pass background check
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter