Supervisor Cargo Customer Service - Bwi

Southwest Airlines

Maryland, USA
Base: $34.94 to $36.39 ph; bonus/equity: potential...
Not specified (assumed in-person due to the nature of the role)
Cargo handling safety and speed
Train and support freight agents
Solve operational problems
Southwest Airlines is seeking a Supervisor of Cargo Customer Service at their BWI location, targeting candidates residing in Maryland. The role involves overseeing Freight Agents, ensuring efficient cargo operations, and providing excellent service to customers

Job Summary

  • As a Supervisor Cargo Customer Service at Southwest Airlines, you’ll guide Freight Agents and make sure shipments are handled safely, quickly, and meet requirements.
  • Your Leadership helps Southwest deliver great service and stay on schedule—every day.
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too).

Matching Summary

Match Score: 85

Southwest Airlines is seeking a Supervisor of Cargo Customer Service at their BWI location, targeting candidates residing in Maryland. The role involves overseeing Freight Agents, ensuring efficient cargo operations, and providing excellent service to customers.

Salary

Base: $34.94 to $36.39 per hour; Bonus/Equity: Potential for annual profit-sharing; Benefits: Fly for free, 401(k) match up to 9.3%, competitive health insurance

Skills & Requirements

Must-have

  • Cargo handling safety and speed
  • Train and support Freight Agents
  • Solve operational problems
  • Coordinate with other departments
  • Monitor and disseminate station traffic
  • Screen cargo shipments

Nice-to-have

  • Customer service focus
  • Team member recognition
  • Continuous improvement encouragement
  • Adaptability to changing conditions

Key Requirements

  • High School Diploma or GED
  • Valid U.S. driver’s license
  • Obtain SIDA badge
  • U.S. Citizenship required
  • Two years airline/military related experience preferred

Work Rights

U.S. Citizenship required

Tailored Resume

Cover Letter