In this role, you will ensure proper operation of all End User Computing technologies
Job Summary
In this role, you will ensure proper operation of all End User Computing technologies.
The IT Service Desk Analyst will provide support remotely, and in person where required.
We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members.
Matching Summary
In this role, you will ensure proper operation of all End User Computing technologies.
Salary
Base: $62,000.00 - $92,000.00 per year, prorated; Bonus/Equity: Eligible for annual Incentive Award; Benefits: Eligible for group benefits and retirement plans
Skills & Requirements
Must-have
End User Computing technologies
IT Service Management (ITSM) tools
remote and in-person support
Service Level Agreements (SLA’s)
knowledge bases and FAQ resources
Nice-to-have
AI and evolving technologies interest
adapt to evolving organizations
share knowledge collaboratively
driven to achieve results
positive attitude with customer focus
Key Requirements
Bachelor’s Degree in Computer Science or related field, or equivalent experience
1-2 years of work experience in Service Desk or Customer Service role
requires hours of work outside usual business hours