Customer Care Retail Resolutions Case Manager

CBA (Commonwealth Bank)

Strong personal and customer service abilities
Understanding of complaints management process
Experience driving excellence in operational environment
The role involves analyzing and investigating customer complaints to ensure fair and timely resolutions

Job Summary

  • The role involves analyzing and investigating customer complaints to ensure fair and timely resolutions.
  • Candidates will negotiate directly with customers and internal stakeholders to achieve successful outcomes.
  • The position requires identifying systemic issues and driving continuous improvement within the operational environment.

Matching Summary

The role involves analyzing and investigating customer complaints to ensure fair and timely resolutions.

Skills & Requirements

Must-have

  • Strong personal and customer service abilities
  • Understanding of complaints management process
  • Experience driving excellence in operational environment

Nice-to-have

  • Energetic and motivated individual
  • Passion for delivering exceptional customer service
  • Continuous improvement and risk mindset

Key Requirements

  • Previous exposure to complaints management process
  • Commitment to quality customer outcomes

Work Rights

Not specified

Tailored Resume

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