The Support Analyst is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues
Job Summary
The Support Analyst is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.
Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row, offering a competitive total rewards package and continuing education.
Matching Summary
The Support Analyst is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.
Skills & Requirements
Must-have
.NET core experience
AWS or other Cloud provider experience
New Relic, Elasticsearch, App Dynamics, or Splunk
SQL Server complex ad-hoc queries
ITIL and service-based delivery models
7x24x365 operations support
Nice-to-have
Fast learner fascinated by technology
Empathy and inclusive team environment
Inspiring higher calling of improving lives
Acting with integrity and empowering others
Flexible working arrangements
Key Requirements
Three years of experience with .NET core
3 years of experience AWS or other Cloud provider
In depth knowledge with system tools
Experience with SQL Server
Knowledge of ITIL and service-based delivery models
Participate in a weekly on-call rotation
Ability to communicate across technical and non-technical audiences