Operations Experience Manager

Home Depot

Hoover, AL, US
Customer service leadership
Order fulfillment execution
Inbound freight processes
Operations Experience Managers lead the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience

Job Summary

  • Operations Experience Managers lead the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience.
  • This role drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence.
  • Ops XMs provide input to store leadership on associate performance, talent planning, and selection, while championing a safe working environment.

Matching Summary

Operations Experience Managers lead the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience.

Skills & Requirements

Must-have

  • customer service leadership
  • order fulfillment execution
  • inbound freight processes
  • shrink action plans
  • manager on duty functions
  • associate coaching and training

Nice-to-have

  • champion GET culture
  • voice of the associate initiatives
  • model safe work practices
  • drive morale with recognition

Key Requirements

  • 1 year relevant work experience
  • management of people experience
  • retail operations experience
  • 18 years of age or older
  • legally permitted to work in the United States

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter