Service Team Manager

Bupaglobal

Cairo, Egypt
Fully remote
Lead and engage a team
Ensure customer experience standards
Drive operational performance
Bupa Global is seeking a fully remote Service Team Manager for its Cairo location. The role involves leading a team of Admin Hub Executives to meet customer experience standards and operational metrics while fostering employee engagement and compliance

Job Summary

  • The purpose of the role is to lead and engage a team of Admin Hub Executives to ensure the delivery of agreed customer experience standards, service/productivity metrics, adherence to quality targets and the monitoring of team compliance to company, industry, and regulatory standards.
  • You will lead, motivate and develop your team through reviewing performance analysis, observations, and 1-to-1 activity, while outwardly demonstrating the Bupa Code and role modelling behaviours across the business.
  • Bupa is a health insurer and provider with no shareholders, focused on helping people live longer, healthier, happier lives and making a better world.

Matching Summary

Match Score: 85

Bupa Global is seeking a fully remote Service Team Manager for its Cairo location. The role involves leading a team of Admin Hub Executives to meet customer experience standards and operational metrics while fostering employee engagement and compliance.

Skills & Requirements

Must-have

  • Lead and engage a team
  • Ensure customer experience standards
  • Drive operational performance
  • Monitor team compliance
  • Manage risk and incidents
  • Customer journey analysis

Nice-to-have

  • Demonstrates a passion for digital
  • Proven resilience in fast-paced environment
  • Actively develop team resilience
  • Commercial mindset when managing business unit

Key Requirements

  • Experience of self planning and time management
  • Ability to work with complexity and wide range functions
  • Excellent communication skills
  • PC literate with good knowledge of Windows based packages
  • Ability to work on own initiative and make decisions
  • Good problem solving skills
  • Strong team player
  • Ability to work in target driven environment
  • Ability to manage competing priorities
  • Strong relationship management skills

Work Rights

Not specified

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