Guest Relations Agent

Montage International

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Guest pre-arrival calls
Respond to guest requests
Maintain guest profiles
** Montage International is seeking a Guest Relations Agent to enhance guest experiences by conducting pre-arrival calls and managing special requests. The ideal candidate should have a strong background in luxury hotel customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. **

Job Summary

  • The Guest Relations Agent is responsible to conduct guest pre-arrival calls to assist with arrangements, activities and experiences.
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
  • Develop and maintain positive guest communication prior to arrival and post departure to cultivate lasting relationships.

Matching Summary

Match Score: 75

** Montage International is seeking a Guest Relations Agent to enhance guest experiences by conducting pre-arrival calls and managing special requests. The ideal candidate should have a strong background in luxury hotel customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. **

Skills & Requirements

Must-have

  • guest pre-arrival calls
  • respond to guest requests
  • maintain guest profiles
  • positive guest communication
  • resolve guest issues

Nice-to-have

  • live your passion
  • add your magic
  • do what you love
  • positive attitude
  • learning environment

Key Requirements

  • Minimum of two years’ experience in customer service
  • Minimum of two years’ experience in a luxury hotel preferred
  • College Degree preferred
  • Excellent telephone etiquette
  • Exceptional guest recovery skills

Work Rights

Not specified

Tailored Resume

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