Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work
Job Summary
Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work.
The Analyst role is responsible for tactical workforce management tasks including scheduling, real time queue monitoring, and SLA management to ensure operational KPIs are met.
Employees enjoy flexible benefits, travel perks, access to extensive learning platforms, and a commitment to inclusion and equal opportunity.
Matching Summary
Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work.
Skills & Requirements
Must-have
Workforce management scheduling
Real time management
Call center experience
Service level agreement monitoring
Root cause analysis
Report creation and sharing
Stakeholder management
Nice-to-have
Inclusive and collaborative culture
Flexible benefits
Travel perks
Learning and development opportunities
Global inclusion groups
Key Requirements
Minimum 3 years call center experience
Minimum 2 years workforce management experience
Experience with scheduling and real time management