Customer Support Specialist

Daryl Flood Moving & Storage

Jacksonville, United States
Base: competitive wage; bonus/equity: not specifie...
High-volume contact center experience
Proficiency with crm systems
Strong verbal and written communication
Suddath offers a caring, family environment with a 100+ year reputation for excellence and a culture that thrives on inclusion and diversity

Job Summary

  • Suddath offers a caring, family environment with a 100+ year reputation for excellence and a culture that thrives on inclusion and diversity.
  • The Customer Support Specialist role involves handling high volume customer interactions across multiple channels and ensuring first-contact resolution.
  • Employees receive competitive wages, comprehensive benefits including 401(k) with company matching, paid time off, and tuition reimbursement.

Matching Summary

Suddath offers a caring, family environment with a 100+ year reputation for excellence and a culture that thrives on inclusion and diversity.

Salary

Base: Competitive wage; Bonus/Equity: Not specified; Benefits: 401(k) with company matching, PTO, paid holidays, tuition reimbursement

Skills & Requirements

Must-have

  • High-volume contact center experience
  • Proficiency with CRM systems
  • Strong verbal and written communication
  • Metric-driven performance environment
  • Multitasking in fast-paced environment
  • Microsoft Office Suite proficiency

Nice-to-have

  • Military or transportation industry experience
  • Empathy in customer interactions
  • Process improvement collaboration
  • Tuition reimbursement encouragement
  • Inclusive and diverse company culture

Key Requirements

  • Minimum 2 years contact center experience
  • High School diploma or equivalent
  • Experience in relocation or related customer service
  • Ability to read and interpret safety and procedure documents
  • Strong problem-solving skills
  • No certificates or licenses required

Work Rights

Not specified

Tailored Resume

Cover Letter